What you can do if you wish to complain about our services

We are committed to resolving complaints as effectively as possible. In the event that you wish to make a complaint, please either call us on 01691 655123 or write to us at info@welshwallscarsales.co.uk . Alternatively you can post your complaint to the address shown on our contact us page.

We will initially acknowledge your complaint and then keep you up to date on its progress. Please be aware that we may take up to eight weeks to respond with our final decision. We will keep you updated and informed about the progress of your complaint whilst we are dealing with it so that you are always up to date.

If you remain dissatisfied with our response about the service we provided then you have the right to refer the matter to the Financial Ombudsman Service. 

The Financial Ombudsman Service
Exchange Tower,
London
E14 9SR

Tel: 0300 123 9123